Last checked: September 9, 2026 — the details below come from official City of Wilmington, Cape Fear Public Utility Authority (CFPUA), Duke Energy, Piedmont Natural Gas, and State of North Carolina information.
Wilmington does not have one office that turns on water, power, gas, and trash together. Water and sewer come from the Cape Fear Public Utility Authority (CFPUA), a separate public authority — not from the City of Wilmington. The City runs trash and recycling through Solid Waste Services and stormwater through Stormwater Services, and inside city limits both of those City charges are added to your monthly CFPUA bill. Electricity comes from Duke Energy Progress and natural gas from Piedmont Natural Gas.
The first instruction in this guide is the one that decides everything else: confirm the exact service address with each provider before you open an account, pay a deposit, or schedule a start. Utility service follows city-limits lines and provider service areas, not mailing addresses or county lines. A Wilmington mailing address is not proof that a property is inside city limits, and CFPUA's service area does not cover every New Hanover County address. Every dollar figure below carries the September 9, 2026 check date, so re-verify before you budget.
Short Answer — Wilmington Utilities at a Glance
- Water and sewer: Cape Fear Public Utility Authority (CFPUA), the public water and sewer utility for Wilmington, Wrightsville Beach, and much of New Hanover County. Customer service 910-332-6550; water/sewer emergency 910-332-6565; water waste or misuse 910-332-6566; 235 Government Center Drive, Wilmington, NC 28403.
- Trash and recycling: City of Wilmington Solid Waste Services, inside city limits only. 910-341-7875. Sign-up and bill questions can also go to CFPUA at 910-332-6550.
- Stormwater (inside city limits): City of Wilmington Stormwater Services. Billing 910-343-4777; drainage and maintenance 910-341-4646.
- Stormwater (outside city limits): New Hanover County Stormwater Services, 910-798-7077.
- Electricity: Duke Energy Progress. Apply for service 919-508-5400 or 1-800-452-2777; report outages 1-800-419-6356.
- Natural gas: Piedmont Natural Gas. Start or stop at piedmontng.com; gas leak line 800-752-7504 or 911.
Two facts trip people up the most. First, the City of Wilmington does not provide water or sewer — that is CFPUA's job, and the City's own Public Services Department says so. Second, your CFPUA bill inside city limits is not a water-only bill: it also carries City trash/recycling and City stormwater charges that CFPUA collects on the City's behalf but does not manage.
Verify by exact address before acting. Check CFPUA's water service-area map for water and sewer, check whether the property is inside Wilmington city limits before expecting City trash or City stormwater, and confirm electric and gas availability at that same address.
Quick Facts — Wilmington Utilities
| Service | Provider | Key contact / how to verify |
|---|---|---|
| Water and sewer | Cape Fear Public Utility Authority (CFPUA) | 910-332-6550; emergencies 910-332-6565; 235 Government Center Drive |
| Trash and recycling | City of Wilmington Solid Waste Services | 910-341-7875 (city limits only) |
| Stormwater billing | City of Wilmington Stormwater Services | 910-343-4777 |
| Stormwater drainage | City of Wilmington Stormwater Services | 910-341-4646 |
| Stormwater outside city limits | New Hanover County Stormwater Services | 910-798-7077 |
| Electricity | Duke Energy Progress | Apply 919-508-5400 or 1-800-452-2777; outages 1-800-419-6356 |
| Natural gas | Piedmont Natural Gas | piedmontng.com; leak line 800-752-7504 or 911 |
| Fast start or reconnect | Within one to two business days | Walk in at 235 Government Center Drive or 305 Chestnut Street |
| County | New Hanover County | Service follows city limits, not county lines |
Local Basics — Who Serves Wilmington and How to Check Your Address
Water and sewer — CFPUA. CFPUA was created from the consolidation of the City of Wilmington's and New Hanover County's water and sewer services, effective July 1, 2008. It serves more than 82,000 homes and businesses across Wilmington, Wrightsville Beach, and much of New Hanover County. Its customer service line is 910-332-6550, its emergency line is 910-332-6565, and its main address is 235 Government Center Drive, Wilmington, NC 28403. The authority states it is funded entirely by ratepayers, operates at no profit, and receives no local or State tax revenue.
How to check water and sewer at an address. CFPUA's Your Water Service Area map is the official tool. On that map, green marks CFPUA's main distribution system (the CFPUA-Wilmington Water System, Public Water System I.D. # 04-65-010) and purple marks the Wrightsville Beach System (I.D. # 04-65-020). The map is graphical, and CFPUA states that service areas are subject to change based on operational needs — so the map narrows the question but is not a final, address-level answer. When a property matters, call 910-332-6550 and confirm.
Trash, recycling, and stormwater — City of Wilmington. The City's Public Services Department handles Recycling & Trash Services, Streets & Sidewalks, Stormwater, and Public Buildings. Its office is at 209 Coleman Drive, Wilmington, NC 28412, phone 910.343.4777. The City serves more than 31,000 residential trash customers a year and collects more than 7,000 tons of recycling. Solid Waste Services' office address is 929 N. Front St., Wilmington, NC 28401, phone 910.341.7875. Stormwater drainage and maintenance sit at 245 Operations Center Drive, Wilmington, NC 28412, phone 910.341.4646. These services apply inside city limits only.
Electricity — Duke Energy Progress. Duke Energy Progress is the primary electric provider for the Greater Wilmington area, serving New Hanover County and southeastern areas of Pender County. Apply for service at 919.508.5400 or 1-800.452.2777, and report outages at 1-800.419.6356 (a number also published by the State of North Carolina). Do not use Duke Energy Carolinas numbers — apply 1-800.777.9898, outages 1-800.769.3766. Carolinas is a separate operating company with its own territory, and mixing the two numbers sends your request to the wrong side of the business.
Natural gas — Piedmont Natural Gas. Piedmont describes itself as the natural gas provider for more than 1 million residential and business customers in North Carolina and South Carolina and serves the Greater Wilmington area. Start or stop service at piedmontng.com. If you smell natural gas or suspect a leak, evacuate the area and call 800.752.7504 or 911. Call 811 before digging near pipelines.
How to check your address, step by step. (1) Confirm whether the property is inside Wilmington city limits — that single line decides whether City trash and City stormwater apply. (2) Check CFPUA's water service-area map and then call CFPUA if the answer is not obvious. (3) Run the address through Duke Energy's start/stop/move flow, which includes a provider lookup. (4) Ask Piedmont whether gas reaches that address — provider-level pages confirm service to the area, not to a specific meter. (5) If you are buying or renting, ask the seller or landlord which companies appear on the property's current bills. That is the fastest ground truth available.
Step-by-Step — Starting Utilities at a Wilmington Address
- Confirm the address first. Decide inside or outside Wilmington city limits, and check CFPUA's water service-area map for water and sewer coverage.
- Pick the right CFPUA form. CFPUA's Applications & Forms page carries separate forms for New Service for a Residential or Commercial Property Owner, New Service for a Residential or Commercial Tenant, Transfer of Service, Termination of Service (demolition or tenant), and a Seller Closing Disclosure, which authorizes CFPUA to open the buyer's account and close the seller's at a home sale.
- Expect verification. CFPUA applies identity and credit checks, and a deposit may be required. The FY 2027 schedule (July 1, 2026 through June 30, 2027) lists a $200 utility deposit for single-family residential, adjustable based on services provided and prior payment history; commercial deposits are determined individually.
- Need service fast? For a reconnect or a start needed within one to two business days, CFPUA directs customers to walk in at 235 Government Center Drive or 305 Chestnut Street. CFPUA does not publish official days and hours for the Chestnut Street location, so call 910-332-6550 before travelling there.
- Open the online account. Create the CFPUA self-service account at CFPUA.org/Online. You need your account number plus the activation code printed on a paper bill. From there you can view and download bills, set up paperless billing, and enable Autopay by bank draft or by card.
- Start electricity. Use Duke Energy's official start/stop/move flow, or apply at 919.508.5400 or 1-800.452.2777. Save 1-800.419.6356 for outages.
- Start gas. Handle start or stop at piedmontng.com. Save 800.752.7504 and remember 911 for emergencies.
- Outside city limits? Request stormwater drainage service from New Hanover County at 910-798.7077 instead of the City. There is no City curbside trash program for unincorporated addresses.
- Re-verify before you pay. Rates, fees, deposits, and service-area boundaries should be re-checked on the official pages before any payment or appointment, because CFPUA rates change each July 1.
CFPUA does not publish an official processing time for online form submissions, so do not budget around a number you may have seen elsewhere. Ask CFPUA directly about your timeline.
One Bill, Many Hands — Water, Sewer, City Trash and City Stormwater
Inside city limits, the monthly CFPUA bill typically bundles four things: water, sewer, City trash/recycling, and City stormwater. Only the first two belong to CFPUA. The trash and stormwater lines are City of Wilmington charges, included on the CFPUA bill for convenience and collected by CFPUA on the City's behalf.
CFPUA's own FAQ states plainly that trash and stormwater services are provided and charged by the City of Wilmington. That matters for two practical reasons:
- Questions go to the City, not CFPUA. Stormwater billing questions route to 910-343-4777; trash questions route to 910-341-7875. Calling CFPUA about a missed cart will get you transferred, not scheduled.
- The money is ring-fenced. The stormwater fee goes into the City's Stormwater Utility Fund and is used only for stormwater management activities inside city limits — not for water or sewer operations.
Full solid-waste detail — collection days, cart sizes and rules, yard waste limits, bulky-item appointments, and holiday shifts — lives on the dedicated Wilmington trash pickup page at /nc/wilmington/trash-pickup/, and that page is where those specifics should be confirmed.
What You Pay — CFPUA Rates, Fees and Deposits (FY 2027)
CFPUA sets rates on a fiscal-year cycle. The schedule published on its Current Rates & Fees page is in effect for Fiscal Year 2027: July 1, 2026 through June 30, 2027. Water and sewer each bill a fixed meter charge plus a consumption charge, monthly.
Published fixed charges under the FY 2027 schedule (July 1, 2026 through June 30, 2027), as of September 9, 2026:
| Item | Amount |
|---|---|
| Fixed water meter charge, 5/8" meter | $20.17 per month |
| Fixed sewer meter charge, 5/8" meter | $18.12 per month |
| Residential flat sewer charge | $41.78 per month |
Deposits and account fees on the same FY 2027 schedule, as of September 9, 2026:
| Fee | Amount |
|---|---|
| Utility deposit, single-family residential | $200 (adjustable by services and payment history) |
| Utility deposit, commercial | Determined individually |
| New Service Charge | $60 |
| Premise Visit Fee | $60 |
| Delinquency Fee | $60 |
| Reconnection Fee (after disconnect) | $60 |
| Emergency Reconnect Fee | $120 |
| Late Day Reconnect Fee | $60 |
| Late Fee | 5% of current charges |
| Returned Check Payment Processing Fee | $25 |
| Dishonored Bank Draft Fee | $25 |
| Convenience Fee (card payments) | $3 per transaction, up to $300 per transaction |
| Printed Monthly Paper Bill Fee | $1 (paperless saves $1) |
| Meter Test (customer requested) | $60 |
| Large Meter Test (3" and larger) | $150 |
| Water System Development Charge, 5/8" | $2,270 |
| Sewer System Development Charge, 5/8" | $3,465 |
The full Fiscal Year 2027 Rates & Fees Schedule PDF is linked from CFPUA's Current Rates & Fees page, organized by ordinance reference sections covering water, sewer, connections and system development charges, plan review, and miscellaneous charges and penalties. That labeled schedule is the right place to read per-unit consumption figures — the headline fixed charges and fees are listed above, so follow the official schedule for the per-unit tables.
Treat every dollar figure here as a snapshot dated September 9, 2026. CFPUA rates change each July 1, so confirm the current schedule before you budget or sign anything.
Trash and Stormwater Charges — What the City Adds to the Bill
Stormwater. The City of Wilmington's Stormwater Services division manages the stormwater drainage system inside the city. The fee is based on the amount of impervious (hard) surface on a property:
- Single-family households pay a basic flat rate of $9.27 per month.
- Commercial-type properties are charged $9.27 per month for every 2,500 square feet of impervious surface. One Equivalent Residential Unit (ERU) equals 2,500 square feet.
CFPUA bills and collects the stormwater fee monthly, and the money goes into the City's Stormwater Utility Fund for stormwater management inside city limits. Billing questions: stormwater@wilmingtonnc.gov or 910.343.4777. Drainage and maintenance: 245 Operations Center Drive, Wilmington, NC 28412, 910.341.4646. Administration: 209 Coleman Drive, Wilmington, NC 28412, 910.343.4777. Keep those two addresses with their own uses — the drainage yard and the administration office are not the same place.
The City links a stormwater rate brochure dated July 2026, but the $9.27 figures do not carry a stated effective date, so confirm the current amount on your own bill or with the City before relying on it.
Trash. City of Wilmington Solid Waste Services provides weekly curbside trash pickup for residential and commercial trash customers inside city limits. The department is funded by monthly fees that CFPUA charges to Solid Waste Services customers based on the level of service chosen. The City publishes two trash tiers:
- 35-gallon service: $25.29 per month.
- 95-gallon service: $31.12 per month.
Choosing the smaller cart saves $5.83 per month, or more than $60 a year. The 95-gallon recycling cart comes at no charge and is collected biweekly. Sign-up or bill questions go to CFPUA at 910.332.6550 or Solid Waste Services at 910.341.7875.
Those two fees carry no stated effective date, so re-verify them before budgeting. And remember: the City does not provide curbside trash outside city limits. Unincorporated addresses rely on private haulers. Collection days, cart rules, bulky items, yard waste, and holiday shifts are covered on /nc/wilmington/trash-pickup/ rather than repeated here.
Electric and Gas — Duke Energy Progress, Piedmont Natural Gas, and Emergencies
Electricity. Duke Energy Progress is the primary electric service provider for the Greater Wilmington area. Start, move, or stop service through Duke Energy's official start/stop/move flow, which also includes a "check if it's Duke Energy" provider lookup, billing and payment links, and a Letter of Authorization form. Apply at 919.508.5400 or 1-800.452.2777; report outages at 1-800.419.6356. The State of North Carolina publishes the same outage number and notes that participating utilities report outage data automatically about every 30 minutes.
Natural gas. Piedmont Natural Gas serves the Greater Wilmington area. Start or stop service at piedmontng.com. If you smell gas: evacuate the area, then call 800.752.7504 or 911. Call 811 before digging near pipelines.
Two cautions apply to both. First, deposit amounts and connection timing are set inside each provider's own account flow and are not published up front by either provider — do not plan around a number you saw somewhere else. Second, gas availability is address-specific. Provider pages confirm service to the area, not to your meter, so ask Piedmont about the exact address. The same goes for electric territory edges.
Emergency numbers to save now: water or sewer emergency 910-332-6565 (CFPUA answers day or night for major leaks, sewer spills, pump-station alarms, or anything endangering life, public health, or property); electric outage 1-800-419-6356; gas leak 800-752-7504 or 911.
Paying the Bill, Late Fees, and Help If You Can't Pay
Ways to pay. CFPUA billing is handled through CFPUA. Options include online Customer Self-Service at CFPUA.org/Online, Autopay by bank draft, Autopay by card, one-time Quick Pay online, by mail, and in person at 235 Government Center Drive (front desk, Quick Pay kiosk, and drop box). Card payments carry a $3 vendor fee per $300 increment, and a printed and mailed bill costs $1, so going paperless saves a dollar a month.
Do not pay through a third-party bill site. CFPUA states it is not affiliated or partnered with third-party payment services such as Doxo or Mint, and that payments made through third parties will not post in time and may lead to late fees or disconnection. Pay through CFPUA's own channels.
Billing cycle and late consequences. CFPUA bills monthly, roughly every 27 to 35 days, with variation from weekends, holidays, and severe weather. Payment is due 25 days after the account is billed. If payment is not received by the due date, a late fee of 5% of CFPUA service charges applies; a delinquency letter goes out 14 days after the due date, and the account becomes eligible for disconnection 14 days after the delinquency letter date.
Reconnection. Call 910-332-6550 Monday through Friday. Calls taken before 2:30 p.m. are reconnected the same day; calls after 2:30 p.m. are scheduled for the next business day, and same-day requests after 2:30 p.m. may incur an after-hours fee.
Help if you are behind. CFPUA customer service can discuss a short-term bill extension, an interest-free payment plan, or financial assistance. CFPUA Assist, administered by New Hanover County DHHS, provides emergency financial assistance for CFPUA water and sewer bills; apply at New Hanover County Social Services, 1650 Greenfield St., Wilmington, NC 28401. The City and county also point to the Harrelson Center Help Hub and New Hanover County DHHS at 910-798-3500 or 910-798-3650.
One privacy note: billing records are designated non-public under North Carolina law, so CFPUA will not release account information without written consent.
About customer-service hours. CFPUA publishes different hours in different places, and they should not be merged into one statement. The New Customers page shows lobby hours Monday–Thursday 8:30 a.m. to 4:30 p.m. and Friday 9 a.m. to 4:30 p.m. The FAQ page shows call-center hours Monday–Thursday 8 a.m. to 5 p.m. and Friday 9 a.m. to 5 p.m. The FAQ index shows counter hours 8:30 a.m. to 4:30 p.m. Monday–Friday except holidays. The Interactive Voice-Response system is available 24/7. If the exact window matters, call 910-332-6550 and confirm.
City Limits and County Caveat — Why Your Address Decides
Utility responsibility in Wilmington splits three ways, and the city-limits line decides more than any other single factor.
Water and sewer: CFPUA. The City itself does not provide water or sewer. CFPUA serves Wilmington, Wrightsville Beach, and much of New Hanover County, but not every address. Other New Hanover County municipalities — Wrightsville Beach, Carolina Beach, Kure Beach — have their own arrangements, and Wrightsville Beach sits on its own CFPUA water system ID. Do not carry Wilmington assumptions into the beach towns.
Trash, recycling, and stormwater: City of Wilmington, inside city limits only. Outside the city, stormwater service and drainage maintenance come from New Hanover County Stormwater Services at 910.798.7077, and there is no City curbside trash program for unincorporated addresses. Private haulers serve businesses, multi-family properties, and many private-street addresses.
Electric and gas: Duke Energy Progress and Piedmont Natural Gas across the Greater Wilmington area — but territory edges and address-level availability still require a check.
How to resolve each one: use CFPUA's water service-area map for water and sewer; check city-limits status before expecting City trash or City stormwater; and confirm electric and gas provider by exact address.
Resident Scenarios — Three Common Wilmington Situations
Renting a house inside city limits. You need a CFPUA New Service for a Residential or Commercial Tenant form, an identity and credit check, and possibly a deposit. Service may already be on in the landlord's name — the Transfer of Responsibility form moves charges to the tenant. Expect one monthly bill covering water, sewer, City trash, and City stormwater, and route trash and stormwater questions to 910-341-7875 and 910-343-4777.
Buying a home. Use the Seller Closing Disclosure form, which authorizes CFPUA to open the buyer's account and close the seller's. Also confirm the city-limits status for trash and stormwater, and ask Duke Energy and Piedmont to confirm availability at the address before closing day — not after.
Moving to an unincorporated New Hanover County address with a Wilmington mailing address. You may still be in CFPUA's water and sewer area, but you will not receive City curbside trash, and your stormwater questions go to New Hanover County at 910-798.7077. Plan for a private hauler and verify both CFPUA coverage and county stormwater service by address.
Mistakes to Avoid
- Assuming the City provides water. It does not; CFPUA does. Starting a water account with the City wastes a phone call.
- Reading your CFPUA bill as water-only. Inside city limits it carries City trash and City stormwater charges that CFPUA only collects.
- Calling CFPUA about a missed cart or a stormwater fee. Those go to 910-341-7875 (trash) and 910-343-4777 (stormwater billing).
- Paying through a third-party bill site. CFPUA says those payments may not post in time, risking late fees or disconnection.
- Mixing Duke Energy Progress and Duke Energy Carolinas numbers. They are separate operating companies.
- Treating a Wilmington mailing address as proof of city-limits residency or of CFPUA coverage.
- Budgeting off last year's CFPUA figures. Water and sewer rates reset each July 1.
- Ignoring a delinquency letter. Disconnection eligibility follows 14 days after that letter.
- Planning around published customer-service hours without confirming them. The official pages do not agree, so call ahead.
Verify Before You Act — What Changes and When
Several things on this page move. CFPUA's water and sewer rates, fees, deposits, and system development charges follow its fiscal year (FY 2027: July 1, 2026 through June 30, 2027) and change annually on July 1. The City stormwater fee figures and solid-waste cart rates carry no stated effective date, so confirm them against the current City fee schedule and your own bill. CFPUA service-area boundaries are subject to change. Provider territory edges and gas availability are address-specific. And customer-service hours are published differently on different official pages.
So: confirm your exact service address and provider with CFPUA at 910-332-6550 or through its water service-area map, with the City for trash (910-341-7875) and stormwater (910-343-4777), with New Hanover County Stormwater at 910-798.7077 if you are outside city limits, with Duke Energy through its start/stop/move flow, and with Piedmont Natural Gas before opening accounts or paying. Check CFPUA's current FY 2027 Rates & Fees schedule before budgeting.
Treat this page as a starting point, not the official record. In an emergency: water/sewer 910-332-6565, electric outage 1-800-419-6356, gas leak 800-752-7504 or 911.
Frequently Asked Questions
Who provides water and sewer in Wilmington, NC? The Cape Fear Public Utility Authority (CFPUA), not the City of Wilmington. CFPUA is the public water and sewer utility for Wilmington, Wrightsville Beach, and much of New Hanover County, serving more than 82,000 homes and businesses. Customer service is 910-332-6550 and the water/sewer emergency line is 910-332-6565.
How do I pay my Wilmington water bill? Pay through CFPUA, which owns the billing for water and sewer: online self-service at CFPUA.org/Online, Autopay by bank draft or card, one-time Quick Pay online, by mail, or in person at 235 Government Center Drive. Card payments carry a $3 vendor fee per $300 increment, and a printed bill costs $1, so paperless saves $1. CFPUA warns it is not affiliated with third-party pay sites like Doxo or Mint.
Why are trash and stormwater charges on my CFPUA bill? Because the City of Wilmington provides and charges for trash/recycling and stormwater, but CFPUA includes those City charges on your monthly bill for convenience. The services themselves are managed by the City — call 910-341-7875 for trash and 910-343-4777 for stormwater billing.
How much is the Wilmington stormwater fee? The City charges single-family households a flat $9.27 per month. Commercial-type properties are charged $9.27 per month for every 2,500 square feet of impervious surface (one ERU). CFPUA bills and collects the fee monthly on the City's behalf, and it funds only stormwater work inside city limits. Confirm the current figure before budgeting.
Do I pay a deposit to start CFPUA service? Possibly. The FY 2027 schedule lists a $200 utility deposit for single-family residential, adjustable based on services provided and prior payment history. Residential customers with no or poor credit history, and new commercial customers, may be required to pay a deposit before service. Commercial deposits are determined individually.
Who is Wilmington's electric and natural gas provider? Electricity comes from Duke Energy Progress — apply at 919.508.5400 or 1-800-452-2777 and report outages at 1-800-419-6356. Natural gas comes from Piedmont Natural Gas: start or stop at piedmontng.com, and the gas-leak line is 800-752-7504, with 911 for emergencies. Confirm both by exact address.
Where do I get help if I can't pay my CFPUA bill? Call CFPUA customer service at 910-332-6550 to ask about a short-term bill extension or an interest-free payment plan, and apply for CFPUA Assist — emergency water/sewer bill help administered by New Hanover County DHHS — at New Hanover County Social Services, 1650 Greenfield St., Wilmington, NC 28401.
Do Wilmington city utility rules apply anywhere in New Hanover County? No. CFPUA covers Wilmington, Wrightsville Beach, and much of New Hanover County but not every address, and the City's trash and stormwater services apply only inside city limits. Outside the city, stormwater routes to New Hanover County at 910.798.7077, there is no City curbside trash program for unincorporated addresses, and other addresses may be served by different systems — confirm by exact address.
Sources
- City of Wilmington — Public Services Department: https://wilmingtonnc.gov/departments/public-services
- City of Wilmington — Stormwater: https://www.wilmingtonnc.gov/Services/Stormwater
- City of Wilmington — Stormwater Billing & Fees: https://wilmingtonnc.gov/Services/Stormwater/Billing-Fees
- City of Wilmington — Contact Stormwater (city vs. county routing): https://wilmingtonnc.gov/Services/Stormwater/Contact-Stormwater
- City of Wilmington — Solid Waste Services: https://www.wilmingtonnc.gov/Services/Solid-Waste-Services
- Cape Fear Public Utility Authority — home: https://www.cfpua.org/
- CFPUA — New Customers: https://www.cfpua.org/852/New-Customers
- CFPUA — Frequently Asked Questions: https://cfpua.org/faq
- CFPUA — FAQ index: https://cfpua.org/m/faq?cat=30
- CFPUA — Your Water Service Area: https://cfpua.org/698/Your-Water-Service-Area
- CFPUA — Current Rates & Fees: https://www.cfpua.org/854/Current-Rates-Fees
- CFPUA — FY 2027 Rates & Fees Schedule (PDF): https://www.cfpua.org/ArchiveCenter/ViewFile/Item/823
- CFPUA — Financial Assistance: https://cfpua.org/818/Financial-Assistance
- CFPUA — Applications & Forms: https://cfpua.org/817/APPLICATIONS-FORMS
- CFPUA — Customer Support: https://www.cfpua.org/608/Customer-Support
- CFPUA — At A Glance (consolidation history): https://cfpua.org/DocumentCenter/View/14811
- Duke Energy — Partner Service Requirements Manual (PDF): https://www.duke-energy.com/-/media/pdfs/partner-with-us/service-requirements-manual.pdf
- Duke Energy — Start, Stop or Move Service: https://www.duke-energy.com/start-stop-move/landing
- NC Department of Public Safety — Power Outages: https://www.ncdps.gov/power-outages
- Piedmont Natural Gas — Customer Service: https://piedmontng.com/home/customer-service
- Piedmont Natural Gas — Safety Information: https://piedmontng.com/Our-Company/Safety-Information
Last checked: September 9, 2026. Providers, rates, fees, deposits, service-area boundaries, and office hours can change. Confirm your exact service address and provider before opening accounts or paying.