Last checked: September 9, 2026 — City of Winston-Salem utilities and CityLink pages, the city's FY 2026-27 User Rate and Fee Manual, the city's stormwater fee page, and the published Duke Energy and Piedmont Natural Gas provider pages reviewed.

Verify by address before you act on anything in this guide. Utility service in Winston-Salem is split across more than one provider, and which one serves you depends on your exact street address — not on the city name on your mail. Water and sewer come from Winston-Salem/Forsyth County Utilities, a City of Winston-Salem operation. Electricity and natural gas do not come from the City at all. A house inside the city limits and a house five minutes away in unincorporated Forsyth County can be on different water arrangements, and some addresses are on a private well and septic system instead of a public system. Confirm the provider, the account and the rates for your own address with CityLink at 311 or 336-727-8000 before you set up service, pay a deposit, or rely on any number in this article.

A Winston-Salem mailing address is not proof that you are inside city limits, inside the Winston-Salem/Forsyth County Utilities service area, or in Duke Energy's or Piedmont Natural Gas's territory. Confirm your own address for every service — water, sewer, electric and gas — before you open an account or move in.

Winston-Salem Utilities: The Short Answer

Water and sewer in Winston-Salem are supplied by Winston-Salem/Forsyth County Utilities (WSFC Utilities), which is operated by the City of Winston-Salem. It serves roughly 391,000 users, drawing from the Yadkin River and Salem Lake through three water plants, and it also bills stormwater on the city's utility account. Reach the customer line — CityLink — at 311 inside the city limits or 336-727-8000, by text at 855-481-LINK, or by email at citylink@cityofws.org. Water and sewer emergencies must be phoned in.

Electricity and natural gas are separate companies, not City services. The city's own utilities page names Duke Energy for electricity and Piedmont Natural Gas for natural gas. They have their own accounts, deposits and start/stop processes, and you deal with them directly. Assuming the water office also handles your power is the single most common mix-up for new residents here.

Starting water and sewer service is not free, and it is not automatic:

  • There is a $30 non-refundable initiation fee.
  • You must provide a lease or the city's Proof of Occupancy form.
  • The city runs a credit check on your TIN or SSN. If that check is refused, a $150 deposit applies, and any deposit is due before service starts.
  • Same-day turn-on is possible if you request it before 5 p.m. on a weekday.

Under the rate manual for FY 2026-27, which was adopted July 13, 2026 and took effect July 1, 2026, a standard residential 5/8- to 3/4-inch meter pays a monthly water readiness-to-serve charge of $8.14 — or $9.01 in unincorporated areas — plus $10.59 per month for sewer readiness-to-serve. Water consumption starts at $0.0279 per cubic foot and sewer is $0.0507 per cubic foot of water used.

Stormwater is a separate charge with its own schedule, effective January 1, 2026: residential properties fall into one of four annual bands — $61.87, $65.51, $98.26 or $131.01 — based on impervious area.

Every one of those figures is address- and meter-specific, and rates change on their own effective dates. Verify yours before you pay anything.

Quick Facts

ItemDetail
Water and sewer providerWinston-Salem/Forsyth County Utilities (City of Winston-Salem)
Electric providerDuke Energy
Natural gas providerPiedmont Natural Gas (800-752-7504)
StormwaterCity of Winston-Salem, billed separately from water/sewer
Customer line (CityLink)311 in the city limits, 336-727-8000, text 855-481-LINK, citylink@cityofws.org
EmergenciesWater and sewer emergencies must be phoned in
Start service in personBryce A. Stuart Municipal Building, 100 E First Street, Suite 121, Mon–Fri 8 a.m.–5 p.m.
Initiation fee$30, non-refundable
Deposit if credit check refused$150, due before service starts
Other deposit rule$50 minimum if the average bill is under $50; otherwise 1.5× the average bill
Turn-on timingSame-day if requested before 5 p.m. on a weekday
Stop / transferRequest stop within 24 hours with a forwarding address; transfers usually about 24 hours
Water readiness-to-serve$8.14/month standard 5/8–3/4-inch; $9.01/month unincorporated
Sewer readiness-to-serve$10.59/month
Water use$0.0279 per cubic foot, first tier
Sewer use$0.0507 per cubic foot of water used
Irrigation$0.0498 per cubic foot
Rate periodFY 2026-27, effective July 1, 2026
Stormwater bands$61.87 / $65.51 / $98.26 / $131.01 per year residential (effective January 1, 2026)
Late charge10% after the due date, capped at $500
Late fee at termination$20 plus disconnection
Payment plansHalf the delinquent balance up front, 3–6 interest-free months

Who Provides What in Winston-Salem

Understanding the split saves you a phone call, a deposit, and sometimes a missed gas appointment. Here is who does what.

Water and sewer — Winston-Salem/Forsyth County Utilities. WSFC Utilities is a City of Winston-Salem operation funded by fees and tipping fees rather than taxes, serving about 391,000 users. Its supply comes from the Yadkin River and Salem Lake, treated at three water plants with a combined capacity of about 91 MGD, and wastewater is handled at two plants. Rates and fees are set by the WSFC Utility Commission — created by a 1976 city-county agreement, with solid waste governance added in 1990 — and approved by City Council. The commission meets on the second Monday at 12 p.m.

Stormwater — the City. Stormwater is a city charge on the same utility account, but it runs on its own published schedule with its own effective dates, so it is worth reading separately.

Electricity — Duke Energy. The city's utilities page names Duke Energy as the electric provider for Winston-Salem. Duke publishes its own address tool to confirm whether Duke serves a given property, and the honest answer for any specific address is that tool — not a general statement about the city.

Natural gas — Piedmont Natural Gas. The city names Piedmont Natural Gas, reachable at 800-752-7504, as the gas provider. One practical sequencing note from the city's pages: water and electricity must be active before the gas appointment. If you are moving in and you schedule gas first, you can lose the appointment.

The City does not sell electricity or natural gas, and it does not bill for them. If your power is out, that is Duke's conversation. If your water is off, that is the City's.

Start, Stop, or Transfer Water and Sewer Service

This is the part most residents actually need. Work through it in order.

1. Open or confirm your account. Contact CityLink at 311 inside the city limits or 336-727-8000, or go in person to the Bryce A. Stuart Municipal Building, 100 E First Street, Suite 121, Monday through Friday, 8 a.m. to 5 p.m.

2. Pay the initiation fee. There is a $30 non-refundable initiation fee to start service. It is not refunded if you change your mind or move quickly.

3. Prove you occupy the property. You must supply a lease or the city's Proof of Occupancy form. Service is tied to occupancy, so the paperwork matters.

4. Expect the credit check. The city runs a credit check on your TIN or SSN. If the credit check is refused, a $150 deposit applies. Deposits are due before service starts, so plan for the payment rather than assuming it can be rolled into the first bill.

5. Ask about same-day turn-on. If you need service the same day, request it before 5 p.m. on a weekday. Later requests roll to the next business day.

6. Moving out? Stop within 24 hours. The city asks you to request a stop within 24 hours of moving out and to provide a forwarding address. Leaving an account open after you move is how tenants end up with someone else's usage on their record.

7. Moving across town? Transfer. A transfer to a new Winston-Salem address is usually completed in about 24 hours. If your service area or meter changes, confirm that with CityLink rather than assuming the old account simply follows you.

8. Keep the emergency number straight. Water and sewer emergencies are phone-only — call CityLink at 336-727-8000. Do not email an emergency.

What the Published FY 2026-27 Rates and Fees Say

Only the amounts the City has published are listed here, each with its effective date. Confirm every one of them against your own account, because your bill depends on your meter size, your usage, and where you live.

The FY 2026-27 User Rate and Fee Manual was adopted July 13, 2026 and effective July 1, 2026. It lists:

  • Water readiness-to-serve: $8.14 per month for a standard 5/8- to 3/4-inch residential meter; $9.01 per month in unincorporated areas.
  • Sewer readiness-to-serve: $10.59 per month.
  • Water consumption: $0.0279 per cubic foot in the first tier.
  • Sewer consumption: $0.0507 per cubic foot of water used.
  • Irrigation: $0.0498 per cubic foot.
  • Late fee: 10%, capped at $500.
  • Water system development fee: $816 for a 5/8-inch connection.
  • Sewer system development fee: $2,861.
  • Meter fee: $79 for a 5/8-inch iPerl meter, plus a $75 endpoint.

The FY 2026-27 adopted budget and the city's July 1 rate notice describe an average water/sewer increase of about 5%. The notice put that at roughly $2.93 per month for an average residential customer; the adopted budget framed the same change as about $5.89 bimonthly. Both figures were published and they describe the same change from different angles — treat them as reported averages, not as your bill.

Two things to read carefully. First, readiness-to-serve is charged whether or not you use water; it is the fixed portion of the bill. Second, the system development fees are connection charges for new service, not monthly costs. If you are building or adding a connection, those figures matter; if you are renting an existing house, they typically do not.

The only way to know your actual number is to check your own account. Confirm the current amounts with CityLink before you pay.

Stormwater Is Billed Separately

Stormwater is its own city charge, and it does not track your water usage. Under the schedule on the city's stormwater fee page, effective January 1, 2026:

  • Residential properties pay an annual stormwater fee that lands in one of four bands by impervious area — $61.87, $65.51, $98.26 or $131.01 per year.
  • Nonresidential properties pay $1,008.05 per acre per year.

The FY 2026-27 adopted budget provides for a 4% stormwater increase effective January 1, 2027, which is a different effective date from the water and sewer rates. That is worth remembering: your water and sewer changes took effect July 1, 2026, while the next stormwater change lands January 1, 2027.

How much impervious surface your property has — roof, driveway, patio, and other hard surfaces — decides your band. This guide will not guess your band for you. Confirm your property's band and current fee with the City before you budget for it.

Paying Your Bill and What Happens If You Are Late

The City publishes several payment channels:

  • Paymentus, the city's online payment portal, which accepts Visa, Mastercard, Discover and e-check.
  • Bank bill pay, through your own bank.
  • Bill view at waterbills.cityofws.org, where you can look at the account.

Payment plans are arranged through CityLink. The published rule is that a plan requires half of the delinquent balance up front, after which the plan runs 3 to 6 interest-free months.

If you are late, the City publishes this sequence:

  1. A 10% late charge applies after the due date.
  2. A termination notice is issued.
  3. You have at least 14 days to pay.
  4. If the balance is still unpaid, a $20 fee applies and service is disconnected.

The deposit rules are worth keeping straight, because there are two different formulas and they are easy to conflate. The $150 figure applies when a credit check is refused. Separately, the City's published deposit guidance is a $50 minimum where the average bill is under $50, and otherwise 1.5 times the average bill. So your deposit may be $150, or it may be calculated from your average usage — confirm which applies to you with CityLink rather than assuming.

Official-Source Walkthrough: How to Verify Yours

Rather than trusting this article's summary, work the official paths. They are the only answers that are right for your address.

Step 1 — Confirm your providers. Start with the city's WSFC Utilities hub and its Other Utilities page to see how the City itself splits the services. Then confirm electricity with Duke Energy's own address tool and gas with Piedmont Natural Gas's start/stop/move pages. Each provider's tool is the authority for that address, not a general statement about the city.

Step 2 — Confirm your rates and fees. Open the FY 2026-27 User Rate and Fee Manual and match your meter size, your location (standard or unincorporated) and your usage tier. Then read the stormwater fee page for your property's band. Check the effective dates on both — July 1, 2026 for water and sewer, January 1, 2026 for the current stormwater schedule.

Step 3 — Confirm your bill and payment. View the account at waterbills.cityofws.org and pay through the channel that works for you, including Paymentus or bank bill pay. If you are behind, call CityLink about a payment plan before disconnection, not after.

Step 4 — Confirm any live condition. The WSFC Utilities hub carries a live alert area, and alerts are dated and change. On September 9, 2026 that area showed a Walkertown water restoration, a voluntary water conservation notice dated July 7, water-main-break next-steps guidance dated August 3, and a Hanes Mill Road landfill access restriction from a bridge closure dated September 12–14. Treat all of those as dated snapshots, not standing conditions. Re-check the hub before you rely on any of them.

Winston-Salem City Limits vs. Forsyth County and Other Providers

This is the boundary warning, and it is the reason a general guide can only take you so far.

Water and sewer are address-specific. Service and the published City rates apply to addresses served by Winston-Salem/Forsyth County Utilities. The FY 2026-27 manual itself carries a separate unincorporated rate — $9.01 per month for water readiness-to-serve, against $8.14 for standard service — which is direct evidence that location changes what you pay. Addresses in unincorporated Forsyth County or in other municipalities may be served by a different water or sewer provider, or may use a private well and septic system.

Electric and gas are never a City service. They follow the territories of Duke Energy and Piedmont Natural Gas, and some addresses fall into a different arrangement entirely. Never assume a Winston-Salem mailing address means Duke for power or Piedmont for gas.

Do not assume the City serves every Winston-Salem address, and do not assume it serves all of Forsyth County. The safe move is always the same: confirm the provider for your exact address with CityLink at 311, with Duke Energy, and with Piedmont Natural Gas before you rely on any rule in this article.

Other City Utility Services: Landfill and the 3RC EnviroStation

For readers building the whole utility picture, two city solid-waste facilities connect to the same operation:

  • Hanes Mill Road Landfill at 325 W Hanes Mill Road is the disposal route. The city's July 1 rate notice reported landfill and yard-waste tipping at a combined $37 per ton — a figure carried from that dated notice, so re-check it before you load a truck.
  • 3RC EnviroStation at 1401 S Martin Luther King Jr. Drive accepts household hazardous waste and electronics on a Wednesday–Saturday, 9 a.m.–3 p.m. schedule, free for Forsyth County residents.

For curbside collection rules — carts, weekly pickup, recycling weeks and holiday changes — see the Winston-Salem trash pickup guide rather than expecting collection details here. If you are renovating or building and need the permit side of the utility picture, start with the Winston-Salem building permits guide.

Resident Scenarios

You just signed a lease and need water turned on this week. Call CityLink at 336-727-8000 (or go to the Bryce A. Stuart Municipal Building, Suite 121), bring your lease or Proof of Occupancy form, pay the $30 initiation fee, and ask specifically about same-day turn-on before 5 p.m. Expect a credit check and be ready for a $150 deposit if it is refused — and remember the deposit is due before service starts.

You are moving out at the end of the month. Request the stop within 24 hours of moving and give a forwarding address. Do not simply stop paying — the account stays yours, and the published late sequence runs from a 10% late charge to a termination notice, 14 days to pay, then a $20 fee and disconnection.

You are moving across town within Winston-Salem. A transfer is usually done in about 24 hours. Confirm with CityLink whether your new address is on the same service arrangement — an address that looks nearby can still sit outside the served area.

Your first bill seems high and you do not understand it. Separate the fixed from the variable. The readiness-to-serve charges for water ($8.14 standard, $9.01 unincorporated) and sewer ($10.59) apply every month regardless of use. The usage portion is $0.0279 per cubic foot for water and $0.0507 per cubic foot of water used for sewer. Compare your bill against those published figures, and remember stormwater is a separate annual banded charge, not a usage line.

You are behind on the bill and worried about disconnection. Call CityLink about a payment plan before the balance escalates. The published plan requires half the delinquent balance up front, then runs 3 to 6 interest-free months.

You are moving into unincorporated Forsyth County. Do not assume city rates or even city service. Confirm your provider first — you may be on a different system or on a private well and septic. If you are on WSFC Utilities, note that the manual carries the $9.01 unincorporated water readiness-to-serve rate.

You scheduled a gas appointment and it was cancelled. Check the sequencing rule: water and electricity must be active before the gas appointment. Get water and power in place first, then reschedule with Piedmont Natural Gas at 800-752-7504.

You want to know whether Duke is your electric provider. Use Duke Energy's own address tool rather than asking a neighbor. Territories do not follow city-limit lines.

Quick Answers: Winston-Salem Water Bill, Deposits and the 311 Line

Short answers to the questions people search most often, kept to the published facts:

  • "Winston-Salem water bill pay" — pay through Paymentus (Visa, Mastercard, Discover, e-check) or bank bill pay, and view the account at waterbills.cityofws.org.
  • "CityLink 311 Winston-Salem" — 311 inside the city limits or 336-727-8000; text 855-481-LINK; email citylink@cityofws.org. Emergencies by phone only.
  • "Winston-Salem water deposit" — $150 if a credit check is refused; otherwise a $50 minimum where the average bill is under $50, or 1.5× the average bill.
  • "Winston-Salem start water service" — CityLink or in person at 100 E First Street, Suite 121; $30 fee; lease or Proof of Occupancy; credit check.
  • "Winston-Salem water rates 2026" — FY 2026-27 manual, effective July 1, 2026: $8.14 water readiness-to-serve ($9.01 unincorporated), $10.59 sewer readiness-to-serve, $0.0279/CF water use, $0.0507/CF sewer.
  • "Winston-Salem stormwater fee" — residential annual bands of $61.87, $65.51, $98.26 and $131.01, effective January 1, 2026.
  • "WSFC Utilities Winston-Salem" — Winston-Salem/Forsyth County Utilities, operated by the City of Winston-Salem, is the water, sewer and stormwater provider; its rates are set by the WSFC Utility Commission and approved by City Council.
  • "Winston-Salem late water bill" — a 10% late charge after the due date, a termination notice with at least 14 days to pay, then a $20 fee and disconnection. Payment plans run through CityLink.
  • "Winston-Salem electric provider" — Duke Energy; confirm your address with Duke's own address tool rather than a neighbor's answer.
  • "Winston-Salem natural gas provider" — Piedmont Natural Gas at 800-752-7504; make sure water and electricity are already active before the gas appointment.
  • "waterbills.cityofws.org" — the city's bill-view site; payments go through Paymentus or your own bank's bill pay.

Mistakes to Avoid

  1. Assuming the City provides electricity or gas. It does not. Duke Energy and Piedmont Natural Gas are separate companies.
  2. Assuming all Winston-Salem addresses get city water and sewer. Service and rates are address-specific, and some addresses use other providers or a well and septic system.
  3. Confusing the two deposit formulas. $150 applies when a credit check is refused; the $50 minimum / 1.5× average bill rule is separate.
  4. Expecting the deposit to ride on the first bill. Deposits are due before service starts.
  5. Missing the same-day window. Turn-on is same-day only if requested before 5 p.m. on a weekday.
  6. Requesting a stop late. Request within 24 hours of moving and provide a forwarding address.
  7. Scheduling gas first. Water and electricity must be active before the gas appointment.
  8. Treating readiness-to-serve as usage-based. It is a fixed monthly charge for water and sewer, billed whether or not you use water.
  9. Forgetting stormwater. It is a separate annual, banded charge with its own effective date.
  10. Mixing up effective dates. Water and sewer changed July 1, 2026; the current stormwater schedule took effect January 1, 2026, with the next change January 1, 2027.
  11. Quoting the average increase as your bill. The ~5% figure is an average, framed as about $2.93 per month in the rate notice and about $5.89 bimonthly in the budget.
  12. Reusing dated alerts. Conservation notices, main-break guidance and landfill access changes are dated snapshots on the live alert area — re-check them.
  13. Emailing an emergency. Water and sewer emergencies must be phoned in.
  14. Guessing a provider from a mailing address. Confirm with the provider's own address tool.

Verify Before You Act

Before you open an account, pay a deposit, or budget from this guide, confirm three things:

  1. Which provider serves your exact address — water/sewer, electric and gas. Use CityLink, Duke's address tool and Piedmont's pages.
  2. Your own rates, meter size, stormwater band, deposit and any current amount due — from the FY 2026-27 User Rate and Fee Manual, the stormwater fee page and waterbills.cityofws.org.
  3. Any live alert or planned work affecting your area — from the WSFC Utilities alert area, checked on the day, not from a saved copy.

This guide was checked against official City of Winston-Salem sources on September 9, 2026. Rate periods, fees, deposits and alerts change, and the figures in the FY 2026-27 manual apply to the period beginning July 1, 2026. If a number matters to your budget, the answer is CityLink at 311 or 336-727-8000, not a guess.

Frequently Asked Questions

Who provides water and sewer in Winston-Salem? Winston-Salem/Forsyth County Utilities, operated by the City of Winston-Salem, provides water and sewer to roughly 391,000 users, drawing from the Yadkin River and Salem Lake. The CityLink customer line is 311 inside the city limits or 336-727-8000, text 855-481-LINK, or citylink@cityofws.org. Water and sewer emergencies must be phoned in.

Who provides electricity and natural gas in Winston-Salem? Neither is a City service. The city's Other Utilities page names Duke Energy for electricity and Piedmont Natural Gas for natural gas; Piedmont is reachable at 800-752-7504. Both are separate companies with their own accounts, deposits and start/stop processes, so confirm the provider for your exact address with each company rather than assuming.

How do I start water and sewer service? Start through CityLink at 311 or 336-727-8000, or in person at the Bryce A. Stuart Municipal Building, 100 E First Street, Suite 121, Monday–Friday 8 a.m.–5 p.m. There is a $30 non-refundable initiation fee, and you need a lease or the city's Proof of Occupancy form. The city runs a credit check on your TIN or SSN; a $150 deposit applies if the credit check is refused, and any deposit is due before service starts. Same-day turn-on is possible if you request it before 5 p.m. on a weekday.

What are the water and sewer rates for FY 2026-27? The FY 2026-27 User Rate and Fee Manual, adopted July 13, 2026 and effective July 1, 2026, lists water readiness-to-serve of $8.14 per month for a standard 5/8- to 3/4-inch meter ($9.01 unincorporated), sewer readiness-to-serve of $10.59 per month, water consumption of $0.0279 per cubic foot in the first tier, and sewer of $0.0507 per cubic foot of water used. Your bill depends on meter size, usage and location, so confirm the current amount with CityLink.

Is there a separate stormwater fee? Yes. Stormwater is billed separately from water and sewer. Under the schedule effective January 1, 2026, residential properties pay an annual stormwater fee in one of four bands by impervious area — $61.87, $65.51, $98.26 or $131.01 — and nonresidential properties pay $1,008.05 per acre per year. The adopted budget provides for a 4% stormwater increase effective January 1, 2027. Confirm your band with the City.

How do I pay my Winston-Salem water bill, and what happens if I am late? Pay through Paymentus (Visa, Mastercard, Discover or e-check), through bank bill pay, and view the bill at waterbills.cityofws.org. A 10% late charge applies after the due date; the city then issues a termination notice with at least 14 days to pay, after which a $20 fee applies and service is disconnected. Payment plans go through CityLink and require half of the delinquent balance up front, with 3–6 interest-free months.

Does this apply to unincorporated Forsyth County or other towns? Not necessarily. Water and sewer service and the published city rates apply to addresses served by Winston-Salem/Forsyth County Utilities; some unincorporated and other-municipality addresses use a different water or sewer provider, or a private well and septic system, and the FY 2026-27 manual itself carries a separate $9.01 water readiness-to-serve rate for unincorporated areas. Electric and gas are never a city service. Confirm the provider for your exact address with CityLink at 311, Duke Energy and Piedmont Natural Gas.

Is Duke Energy my electric provider, and is Piedmont my gas provider? The city's Other Utilities page names Duke Energy for electricity and Piedmont Natural Gas for natural gas, but neither company's territory follows city-limit lines. Use Duke Energy's own address tool to confirm electric service at your address, and Piedmont's start/stop/move pages for gas. If your power is out, call Duke; if your water is off, call CityLink at 311 or 336-727-8000.

Can I schedule the gas appointment first when I move in? No — the city's pages note that water and electricity must be active before the gas appointment. Get water and power in place first, then schedule with Piedmont Natural Gas at 800-752-7504. Otherwise you can lose the appointment and start over.

Where do a water or sewer emergency and a routine question go? Water and sewer emergencies must be phoned in — call CityLink at 311 inside the city limits or 336-727-8000. Use the same line, text 855-481-LINK, or citylink@cityofws.org for routine account questions such as billing, deposits, start/stop/transfer and payment plans. Before assuming anything about rates or your provider, confirm it with CityLink.

Sources

Official City of Winston-Salem, provider and state sources checked on September 9, 2026:

  • City of Winston-Salem — WSFC Utilities: https://www.cityofws.org/156/WS-FC-Utilities
  • City of Winston-Salem — Customers (CityLink): https://www.cityofws.org/160/Customers
  • City of Winston-Salem — Start, Stop or Transfer Service: https://www.cityofws.org/1237/Start-Stop-or-Transfer-Service
  • City of Winston-Salem — Water Bill Payment Options: https://www.cityofws.org/1127/Water-Bill-Payment-Options
  • City of Winston-Salem — FAQs: https://www.cityofws.org/1200/FAQs
  • City of Winston-Salem — WSFC Utility Commission: https://www.cityofws.org/1101/WSFC-Utility-Commission
  • City of Winston-Salem — Other Utilities: https://www.cityofws.org/1327/Other-Utilities
  • City of Winston-Salem — Stormwater fee: https://www.cityofws.org/2445
  • City of Winston-Salem — FY 2026-27 User Rate and Fee Manual (PDF, effective July 2026): https://cityofws.org/DocumentCenter/View/38803/User-Rate--Fee-Manual-FY27-eff-July-2026-PDF
  • City of Winston-Salem — July 1 rate news: https://cityofws.org/m/newsflash/Home/Detail/1977
  • City of Winston-Salem — 3RC EnviroStation (Household Hazardous Waste): https://www.cityofws.org/1158/3RC-EnviroStation---Household-Hazardous-
  • Piedmont Natural Gas — start/stop/move: https://www.piedmontng.com/
  • Duke Energy — start/stop/move and address check: https://www.duke-energy.com/

This guide summarizes official City of Winston-Salem, Duke Energy and Piedmont Natural Gas sources for reader use. Rates, fees, deposits, alerts and provider territories can change, and the FY 2026-27 figures apply to the period beginning July 1, 2026. Verify your exact address and account with CityLink at 311 or 336-727-8000, with Duke Energy, and with Piedmont Natural Gas before acting.