Last checked: September 9, 2026 — based on the official Fayetteville PWC rates, establishing-service, payment, contacts and account-manager pages; the City of Fayetteville stormwater fee page; the Cumberland County tax-rate page; and the published Piedmont Natural Gas service pages.

Verify by exact service address before you act on anything in this guide. Fayetteville is one of those places where the name on your mail tells you almost nothing about who supplies your power, water or gas. Fayetteville PWC (the Public Works Commission) is a city-owned public authority, but its territory reaches well beyond the Fayetteville city limits, and some Cumberland County addresses are served for electricity by Duke Energy, Lumbee River EMC or South River EMC instead. Natural gas comes from a completely separate company. And two fees people expect to find on the utility bill — the residential solid-waste fee and the stormwater fee — are actually billed on the annual property tax statement. Confirm your provider and your jurisdiction with Fayetteville PWC at (910) 483-1382 and with the city or county before you open an account, pay a deposit, or budget from any number in this article.

Fayetteville Utilities: The Short Answer

Electric, water and wastewater service in Fayetteville comes from Fayetteville PWC — the Public Works Commission. It is a public authority of the City of Fayetteville that has been in operation since 1905, and it describes itself as the largest municipal electric system in North Carolina. PWC serves more than 250,000 people across 123,017 customer accounts, and because it provides all three services, most customers hold more than one service on the same account.

Natural gas is not a PWC service. It comes from Piedmont Natural Gas, a subsidiary of Duke Energy, which states that it serves Fayetteville and Cumberland County.

Start, transfer or stop PWC service through the Online Account Manager at my.faypwc.com — the new portal and mobile app went live in August 2026 — or by calling (910) 483-1382. That same number is PWC's 24-hour emergency line for outages and water or sewer problems. After you submit a service request, a customer service representative calls you back within 24 to 72 business hours to finish it.

Two facts cost readers the most wrong phone calls here:

  • Inside Fayetteville city limits, the $285-a-year residential solid-waste fee and the tiered stormwater fee ($84, $168 or $252 a year depending on impervious surface) are City of Fayetteville charges billed on the property tax statement, not on the PWC utility bill.
  • PWC service is not the same as being inside Fayetteville city limits. PWC is the regional provider for a large share of Cumberland County and beyond, while some nearby addresses get a single service from Duke Energy, Lumbee River EMC, South River EMC or Aqua NC.

Quick Facts

ItemDetail
Electric, water, wastewaterFayetteville PWC (Public Works Commission), a City of Fayetteville public authority since 1905
Natural gasPiedmont Natural Gas, a Duke Energy company
PWC customer service(910) 483-1382, 7 a.m.–8 p.m. Monday–Friday, excluding holidays
PWC 24-hour emergencies(910) 483-1382 — same number
Report an issue onlineReport Issue link inside the Online Account Manager at my.faypwc.com/eportal/#/newissue
Email / fax / relaycustomer.service@faypwc.com / (910) 483-5402 / 711 relay
Start, stop or transferOnline Account Manager at my.faypwc.com, or call (910) 483-1382
Callback timingA representative calls back within 24 to 72 business hours
Payment mailing addressPO Box 71113, Charlotte, NC 28272-1113
Corporate addressesPO Box 1089, Fayetteville, NC 28302; 955 Old Wilmington Rd., Fayetteville, NC 28301
Customer Service CenterClosed for walk-in service; drive-thru 8:30 a.m.–5:30 p.m. Monday–Friday, plus a 24/7 self-service pay station in the far-right drive-thru lane
City solid-waste fee (city limits)$285 a year, billed on the property tax statement as "Fayetteville 1000 Solid Waste Fee"
City stormwater fee (city limits)Tiered: $84 (under 2,500 sq ft), $168 (2,501–4,800 sq ft), $252 (over 4,800 sq ft) a year, on the tax statement as "Fayetteville 1000 Storm Water Fee"
County solid-waste fee (unincorporated)$130 a year, "Cumberland County Solid Waste Fee"
Gas emergencyEvacuate and call 800.752.7504 or 911

Who Serves Fayetteville, and How to Check Your Address

Understanding the provider split is the difference between a five-minute setup and a week of wrong phone calls. Here is who does what.

Electric, water and wastewater — Fayetteville PWC. PWC is a public authority under North Carolina law, not a department you reach through a City Hall switchboard. It has its own rates, its own customer service number and its own authority to set electric, water and wastewater rates. Because it supplies all three, most customers have multiple services on one account, whereas neighboring Duke Energy, Lumbee River EMC, South River EMC and Aqua NC each provide a single service.

The published scale explains why so much of the county routes through one office: 123,017 customer accounts (83,918 electric, 98,439 water, 93,004 wastewater and 6,426 irrigation) across 275,382 total services, with roughly 75 percent of customers holding two or more services, all served from a 147-square-mile electric service area. PWC runs its own Butler-Warner Generation Plant alongside purchased power, and its Cross Creek and Rockfish Creek reclamation facilities — where wastewater is treated — are described as EPA award-winning. It also maintains and operates regional sanitary sewer systems for other Cumberland County communities, which is why a "Fayetteville" utility question can land you in a different town's territory.

How to reach PWC. Customer service and 24-hour emergencies: (910) 483-1382. Call center hours are 7 a.m. to 8 p.m. Monday through Friday, excluding holidays. Email customer.service@faypwc.com, fax (910) 483-5402, and use the 711 relay if you are hearing or speech impaired. Payment mail goes to PO Box 71113, Charlotte, NC 28272-1113. PWC's corporate addresses are PO Box 1089, Fayetteville, NC 28302 and 955 Old Wilmington Rd., Fayetteville, NC 28301. The Customer Service Center is closed for walk-in service, but the drive-thru runs 8:30 a.m. to 5:30 p.m. Monday through Friday, and a 24/7 self-service pay station sits in the far-right drive-thru lane.

Natural gas — Piedmont Natural Gas. Piedmont states it serves Fayetteville and Cumberland County, and its customer contact and resource center for this area is at 4740 Corporation Dr., Fayetteville, NC. Its general help line, which is also the gas emergency line, is 800.752.7504.

The address lookup you should actually do. Confirm two things before you set anything up: whether the property is inside Fayetteville city limits or in unincorporated Cumberland County (or another town), and which electric and water provider serves it. That first answer decides which solid-waste and stormwater fees apply. PWC's territory reaches parts of Hope Mills, Spring Lake, Stedman and Hoke County, plus the Fort Liberty installation, and PWC also maintains and operates regional sanitary sewer systems for the Town of Stedman, the Kelly Hills Sanitary Sewer Districts and NORCRESS (the Towns of Wade, Godwin and Falcon). For gas, whether a main reaches your street is its own address-specific question — Piedmont's own start-service flow is the official check.

One naming note: PWC pages still reference "Fort Bragg." The installation has been named Fort Liberty since June 2023, so do not be thrown if an older page sends you looking under the previous name.

Step by Step: Starting, Transferring and Stopping PWC Service

Work through this in order.

  1. Confirm how the exact address is served first. Check city limits versus county, which electric and water provider applies, and whether a gas main reaches the street. Everything else depends on this.
  2. Start or transfer through the Customer Service Web Portal — the Online Account Manager at my.faypwc.com/eportal — by phone at (910) 483-1382, or through the new portal and mobile app that went live in August 2026. The new tools let customers start and stop service online, upload documents for service requests, and submit payment-extension requests through an expedited online process.
  3. Expect a callback. A customer service representative calls back within 24 to 72 business hours to complete the request.
  4. Have the paperwork ready. PWC lists: date of birth, Social Security number, valid picture ID number, telephone number, employer information if applicable, email, spouse or co-applicant information, a reference, landlord information if you rent, a valid lease if applicable, and an Experian credit check if applicable.
  5. Ask about the Deposit Waiver Program. It is available to local military customers, who apply through the One-Stop Program on post, and to Cumberland County teachers, who apply through the Cumberland County Board of Education Human Resources Department.
  6. Time your call. Call volume is high around the first of the month and on Mondays and Fridays. The Customer Service Center is closed to walk-ins, so plan on phone or online.
  7. Stop service through the Online Account Manager or by calling (910) 483-1382 and following the IVR prompts.
  8. If the address has a separate lawn irrigation meter, note that state and local regulations require backflow protectors with routine inspections by PWC-authorized contractors, plus a small monthly inspection and maintenance fee. Irrigation questions go to faypwc.com/residential-irrigation.
  9. Want an area light? Call Customer Programs at (910) 223-4600. A monthly fee applies, and underground service adds $5.00 per foot.
  10. Schedule natural gas only after electric and water are active. Piedmont states that electricity and water must be active before the scheduled appointment date, or establishment is delayed — so booking gas first can cost you the appointment.

One caution on deposits: PWC does not publish new-service deposit dollar amounts on its public rates and service pages. The deposit schedule is referenced and linked, but the figures live in a separate document. Plan for a deposit to be set during the account process and confirm the amount on the schedule of deposits, fees and charges or by calling (910) 483-1382 — do not budget from an old number.

What PWC Publishes for 2026: Rates and Fees

Only published figures are listed here, each with its effective date. Treat every one as a figure to re-verify, because rates change on their own schedules and your bill depends on your usage.

Residential electric (as published on PWC's rates page). The single-phase facility charge is $24.00 currently, $26.00 effective May 1, 2026 (FY27), and $28.00 effective May 1, 2027 (FY28); the three-phase charge is $30.00 / $32.50 / $35.00. The energy charge is $0.14126 per kWh on-peak currently, $0.14980 in FY27 and $0.15915 in FY28; off-peak is $0.09207, then $0.09765 and $0.10375 per kWh. PWC states that a customer using 1,000 kWh would see an $8.02 increase in May 2026 and an $8.59 increase in May 2027 from the adopted electric adjustments.

Water and wastewater (residential, inside Fayetteville city limits). The Drinking Water Basic Facility Charge rose $1.25 on May 1, 2025 and rises another $1.25 on May 1, 2026. The Wastewater Basic Facility Charge rose $2 on May 1, 2025 and rises another $2 on May 1, 2026. Residential usage rates are unchanged over the two years.

Customer service fees. Connection charge $30; late fee 4 percent of the principal balance; reconnect fee $30; returned check or returned bank item $25; unauthorized meter pull outage notification $60; electric meter testing $25; water meter testing $40; consumptive loss application fee $515; sewer service call fee for a customer-caused clog $300 minimum.

Connection and construction charges. Residential water main connection, 1-inch: $2,480; water service lateral, 1-inch: $4,940; residential sewer main connection, 4-inch: $4,530; sewer service lateral, 4-inch: $6,640. System development fees are $763 water and $1,853 sewer at a 3/4-inch meter, scaling with meter size, and $534 water / $1,297 sewer per unit for multi-family.

Payment plans exist for water and sewer main and lateral connection charges for eligible owner-occupied households in financial hardship: short-term up to 6 months with a 1 percent monthly carrying charge, or long-term up to 5 years with 10 percent down, a $50 minimum monthly payment, a promissory note and deed of trust, and a $100 administrative fee. System development fees are excluded. Contact the Customer Programs Call Center at (910) 223-4600.

PWC has full authority to set electric, water and wastewater rates under Session Law 2016-47 (HB 392), the 2016 charter update. It reviews rates annually with a public hearing before adoption, and it describes its rates as among the lowest in the region and state. Two of the electric figures above carry future effective dates, so confirm the current schedule on PWC's rates page before you budget.

Paying the PWC Bill: Online, Phone, Drive-Thru, Mail and AutoPay

PWC publishes several payment channels, and the cheapest one depends on how you pay.

  • Online through the Online Account Manager, with payments processed by Bill2Pay. There is no convenience fee when you pay with a bank account and routing number. Debit or credit card payments carry a tiered convenience fee of $1.79 minimum plus 1.69 percent of the transaction total, with a $10,000 transaction cap.
  • By phone through Bill2Pay at 1-833-4PAYPWC (1-833-472-9792), with the same fee structure.
  • At the 24/7 self-service pay station in the far-right drive-thru lane at PWC's Customer Service Center. It takes cash, check, credit and debit cards, but it returns no change and applies overpayments as account credit.
  • At the staffed drive-thru, 8:30 a.m. to 5:30 p.m. Monday through Friday excluding holidays, which takes cash, check and money order.
  • By mail to PO Box 71113, Charlotte, NC 28272-1113.

Two account programs are worth knowing. Automatic Bank Draft (AutoPay) drafts payment on the bill due date and still sends you a bill marked "do not pay"; enroll by calling (910) 223-4105. The Equal Payment Option gives levelized monthly payments based on prior usage; set it up by calling (910) 483-1382.

On the account side: payment extensions are awarded case by case through (910) 483-1382, the bill due date can be changed once a year through the same number, and automated late-payment notification calls are used. The late fee is 4 percent of the principal balance, with a $30 reconnect fee after disconnection. Customer service runs 7 a.m. to 8 p.m. Monday through Friday, and remember that the same number, (910) 483-1382, is also the emergency line.

Payment fees and mailing addresses change from time to time, so confirm the current fee structure and mailing address on PWC's official payment page before you pay by mail.

Outages, Water Emergencies and Gas Safety

Save these numbers before anything breaks.

For PWC electric outages, water main breaks, sewer backups and account emergencies, call (910) 483-1382. That number is both the customer service line and the 24-hour emergency line. You can also report a problem online through the Report Issue link inside the Online Account Manager at my.faypwc.com/eportal/#/newissue. Use customer.service@faypwc.com for non-urgent items, the 711 relay for hearing or speech impaired customers, and fax (910) 483-5402 where a fax is required.

For natural gas, a suspected leak is a safety emergency. If you smell gas, do not investigate it indoors. Evacuate and call 800.752.7504 or 911 from a safe location. The same 800.752.7504 number is Piedmont's general help line.

Keep the two agencies straight so you call the right office:

  • PWC handles electric outages, water main breaks and sewer backups — (910) 483-1382.
  • Solid-waste fee questions inside the city go to (910) 433-1508.
  • Stormwater tier questions go to (910) 433-1613 or (910) 433-1648.

Do not route an electric, water or sewer emergency through a City Hall switchboard. The provider line is (910) 483-1382.

City Limits vs Cumberland County: Why Your Address Decides

This is the single biggest source of wasted phone calls in Fayetteville utility setup, so it is worth reading carefully.

Inside Fayetteville city limits, a residential property with seven or fewer units pays a $285 annual solid-waste fee that appears on the tax bill as "Fayetteville 1000 Solid Waste Fee," with questions at (910) 433-1508. The city's tiered stormwater fee appears on the tax bill as "Fayetteville 1000 Storm Water Fee":

  • Tier 1 — under 2,500 square feet of impervious surface: $84.00 a year (about 77 percent of parcels)
  • Tier 2 — 2,501 to 4,800 square feet: $168.00 a year (about 22 percent)
  • Tier 3 — over 4,800 square feet: $252.00 a year (about 1 percent)

Tier questions go to (910) 433-1613 or (910) 433-1648, and the city offers an interactive map plus a "What Tier Am I In?" lookup to check a specific property. Commercial stormwater is billed at $84 per equivalent service unit, and non-residential properties are billed on updated impervious-area mapping.

Outside the city, in unincorporated Cumberland County and in all municipalities except Spring Lake, the property pays a $130 annual Cumberland County Solid Waste Fee instead, with questions at (910) 321-6928. Adjacent municipalities such as Spring Lake, Hope Mills and Stedman have their own stormwater and solid-waste fees listed on the same county tax page.

The consequence is simple and worth repeating: the utility bill and the tax bill are different bills from different offices. A Fayetteville mailing address is not proof of city-limits residency. And living outside the limits does not mean PWC is not your provider — PWC supplies electric, water and wastewater across a large share of Cumberland County and beyond.

Sourced from the county's published tax-rate page: the fee appears on the property tax statement, not the utility bill. Verify your current tier and current fiscal-year fee amounts with the city or county before budgeting, and do not treat any figure above as permanent.

Official-Source Walkthrough: How to Verify Yours

Rather than trusting this summary, work the official paths. They are the only answers that are right for your address.

Step 1 — Confirm your providers. Confirm electric, water and wastewater with Fayetteville PWC at (910) 483-1382 or through the account tools at my.faypwc.com. Confirm gas availability with Piedmont Natural Gas at piedmontng.com through its start/stop/move flow. If a neighbor says "everybody around here is on PWC," still check your own address — the provider list changes at the property line.

Step 2 — Confirm your jurisdiction. Check whether the property is inside Fayetteville city limits or unincorporated Cumberland County (or another town). Call the city at (910) 433-1508 for solid waste and (910) 433-1613 or (910) 433-1648 for stormwater, or the county at (910) 321-6928. That answer decides which solid-waste and stormwater fees land on your tax statement.

Step 3 — Confirm your rates, fees and deposit. Read PWC's residential rates page and match the effective dates — the electric adjustments take effect May 1, 2026 and May 1, 2027, and the water and wastewater Basic Facility Charge increases take effect May 1, 2026. For the deposit, use the linked schedule of deposits, fees and charges or call (910) 483-1382.

Step 4 — Confirm your payment setup. Choose the channel that fits you, and remember that paying by bank account online avoids the card convenience fee. If you are behind, ask about a payment extension before disconnection, through (910) 483-1382.

Resident Scenarios

You just signed a lease in Fayetteville and need service this week. Start with the Online Account Manager at my.faypwc.com or call (910) 483-1382. Have your date of birth, Social Security number, valid picture ID, lease and landlord information ready — an Experian credit check may apply. Expect a callback within 24 to 72 business hours, and if you are in the military or a Cumberland County teacher, ask about the Deposit Waiver Program.

You are PCS-ing to Fort Liberty. The installation is served by PWC, and military customers apply for the deposit waiver through the One-Stop Program on post. PWC's own pages may still say "Fort Bragg," so use the current name when you call.

You are moving out at the end of the month. Stop service through the Online Account Manager or call (910) 483-1382 and follow the IVR prompts. Do not simply stop paying — the account stays yours, and the published late fee is 4 percent of the principal balance with a $30 reconnect fee after disconnection.

You are buying a home and got a tax bill with two utility-sounding lines. "Fayetteville 1000 Solid Waste Fee" and "Fayetteville 1000 Storm Water Fee" are city fees on the property tax statement, not PWC charges. Questions go to (910) 433-1508 (solid waste) and (910) 433-1613 or (910) 433-1648 (stormwater). If the property is in unincorporated Cumberland County, expect the $130 county solid-waste fee instead, with questions at (910) 321-6928.

You scheduled a gas appointment and it was cancelled. Check the sequencing rule: electricity and water must be active before Piedmont's scheduled appointment date, or establishment is delayed. Get power and water on first, then reschedule at 800.752.7504.

Your power is out. Call PWC at (910) 483-1382 — the 24-hour emergency line — or report it through the Report Issue link in the Online Account Manager. Treat the social media rumor mill as a rumor mill; the provider number is the official channel.

You are building or adding a connection. The connection and construction charges and the system development fees above apply, and payment plans may be available for eligible owner-occupied households in hardship — call the Customer Programs Call Center at (910) 223-4600. The permitting side belongs to the city; see the cross-link below.

Quick Answers: PWC Login, Bill Pay and the Customer Service Number

Short answers to the questions people search most often:

  • "Fayetteville PWC login" / "my.faypwc.com account" — sign in to the Online Account Manager at my.faypwc.com. The new portal and mobile app went live in August 2026 and support starting and stopping service, document uploads, payment-extension requests and text reminders.
  • "Fayetteville PWC bill pay" — pay online through the Online Account Manager (no convenience fee by bank account; cards $1.79 minimum plus 1.69 percent), by phone at 1-833-4PAYPWC (1-833-472-9792), by AutoPay bank draft (enroll at (910) 223-4105), by mail, or at the 24/7 self-service pay station.
  • "Fayetteville PWC customer service number" — (910) 483-1382, 7 a.m. to 8 p.m. Monday through Friday excluding holidays, and the 24-hour emergency line.
  • "Power outage Fayetteville NC phone number" — (910) 483-1382.
  • "Set up utilities Fayetteville NC" / "Fayetteville NC water service start" — Online Account Manager or (910) 483-1382, with a 24-to-72-business-hour callback.
  • "Fayetteville NC electric company" — Fayetteville PWC for most addresses, but Duke Energy, Lumbee River EMC and South River EMC serve some nearby addresses; confirm by exact address.
  • "Piedmont Natural Gas Fayetteville NC" / "Fayetteville NC natural gas provider" — Piedmont Natural Gas, a Duke Energy company; help and gas emergency line 800.752.7504.
  • "Fayetteville stormwater fee tier" / "Fayetteville NC solid waste fee tax bill" — $84 / $168 / $252 a year by tier and $285 a year for solid waste, both on the property tax statement inside city limits.

Mistakes to Avoid

  1. Assuming one utility bill covers everything. PWC covers electric, water and wastewater; gas is a separate company and the city fees are on the tax bill.
  2. Looking for the solid-waste or stormwater fee on your PWC bill. Inside city limits they are on the property tax statement.
  3. Treating a Fayetteville mailing address as proof of city limits. It is not — and a county address does not mean PWC is not your provider.
  4. Calling the city switchboard for an outage. Electric, water and sewer emergencies go to PWC at (910) 483-1382.
  5. Scheduling gas first. Electricity and water must be active before Piedmont's appointment date.
  6. Investigating a gas smell indoors. Evacuate and call 800.752.7504 or 911.
  7. Budgeting from a deposit figure you were told. PWC does not print the new-service deposit amount; confirm it on the deposit schedule or by phone.
  8. Walking into the Customer Service Center. It is closed to walk-in service; use the phone, the online portal, the staffed drive-thru or the 24/7 pay station.
  9. Quoting the FY28 electric figures as today's rates. They take effect May 1, 2027.
  10. Assuming card payments are free. Only bank-account payments avoid the convenience fee; cards cost $1.79 minimum plus 1.69 percent.
  11. Calling at the first of the month and expecting a fast answer. Call volume peaks around the first of the month and on Mondays and Fridays.
  12. Guessing a provider from a ZIP code. Electric and water territory follow service areas, not ZIP codes.

Collection days, cart rules, bulky-item and yard-waste pickup and holiday schedules live on the dedicated Fayetteville trash pickup page at /nc/fayetteville/trash-pickup/ — it covers the collection side, while this page covers the fee side: the $285 city solid-waste fee on the property tax statement inside city limits, and the county's $130 fee in unincorporated areas.

Connection charges, mains, laterals and system development fees come up during construction or major renovation. For that work, use the Fayetteville building-permits page at /nc/fayetteville/building-permits/ rather than expanding permitting content here.

Frequently Asked Questions

Who provides electricity and water in Fayetteville, NC? Fayetteville PWC, the Public Works Commission, provides electric, water and wastewater service. It is a public authority of the City of Fayetteville operating since 1905, the largest municipal electric system in North Carolina, and it serves more than 250,000 people in Fayetteville and surrounding areas of Cumberland County. Customer service and 24-hour emergencies: (910) 483-1382.

How do I start or stop PWC service when moving? Use the Online Account Manager at my.faypwc.com — the new portal and mobile app launched in August 2026 and support starting and stopping service online — or call (910) 483-1382. A representative calls back within 24 to 72 business hours to complete the request. Have your date of birth, Social Security number, valid picture ID, and lease or landlord information ready; an Experian credit check may apply.

How do I pay my PWC utility bill? Pay online through the Online Account Manager (processed by Bill2Pay) with no convenience fee when you pay by bank account and routing number; cards cost $1.79 minimum plus 1.69 percent. You can also pay by phone at 1-833-4PAYPWC (1-833-472-9792), by automatic bank draft by enrolling at (910) 223-4105, by mail to PO Box 71113, Charlotte, NC 28272-1113, or at the 24/7 self-service pay station in the far-right drive-thru lane at the Customer Service Center.

Who provides natural gas in Fayetteville? Piedmont Natural Gas, a Duke Energy company, states that it serves Fayetteville and Cumberland County. Start, stop or move service at piedmontng.com. Electricity and water must be active before Piedmont's scheduled appointment date, starting service at an address previously occupied within 12 months may incur a reconnection fee, and a security deposit or acceptable guarantor may be required if credit must be re-established. Gas emergency: evacuate and call 800.752.7504 or 911.

What number do I call for a power outage or water emergency in Fayetteville? (910) 483-1382 is PWC's customer service line and its 24-hour emergency line. Call it for electric outages, water main breaks, sewer backups and account emergencies, or report the issue online through the Report Issue link in the Online Account Manager at my.faypwc.com/eportal/#/newissue.

Why isn't my trash or stormwater fee on my PWC bill? Because inside Fayetteville city limits those are City of Fayetteville fees billed on the annual property tax statement, not on the utility bill. The residential solid-waste fee is $285 a year and appears as "Fayetteville 1000 Solid Waste Fee"; the stormwater fee appears as "Fayetteville 1000 Storm Water Fee" and runs $84 a year under 2,500 square feet of impervious surface, $168 from 2,501 to 4,800 square feet, and $252 above 4,800 square feet. In unincorporated Cumberland County the county's $130 solid-waste fee applies instead.

Are Fayetteville utility rates going up in 2026? PWC adopted residential electric increases effective May 1, 2026 and May 1, 2027. As published on PWC's rates page, the single-phase facility charge goes from $24.00 to $26.00 and then $28.00, and PWC states a customer using 1,000 kWh would see an $8.02 increase in May 2026 and an $8.59 increase in May 2027. The water and wastewater Basic Facility Charges rise another $1.25 and $2 on May 1, 2026 for residential customers in city limits, while residential usage rates stay unchanged. Confirm current figures on PWC's rates page before acting.

Do I get the same utilities outside Fayetteville city limits? Not always. PWC serves well beyond the city limits — parts of Hope Mills, Spring Lake, Stedman and Hoke County, plus regional sanitary sewer systems for Stedman, the Kelly Hills districts and NORCRESS (Wade, Godwin and Falcon) — but some Cumberland County addresses get electricity from Duke Energy, Lumbee River EMC or South River EMC and water from Aqua NC or a county or town system. City solid-waste and stormwater fees apply inside city limits, and the county's $130 solid-waste fee applies in unincorporated areas. Confirm every utility by your exact address.

Verify Before You Act

Before you open an account, pay a deposit or budget from this guide, confirm three things:

  1. Which provider serves your exact service address — electric, water and wastewater with PWC at (910) 483-1382, and gas with Piedmont Natural Gas at piedmontng.com.
  2. Whether the property is inside Fayetteville city limits or unincorporated Cumberland County — city: (910) 433-1508 and (910) 433-1613 or (910) 433-1648; county: (910) 321-6928.
  3. Your current rates, fees and the deposit schedule — from PWC's official rates page and the linked schedule of deposits, fees and charges, and the current tier and fiscal-year fee amounts from the city or county.

Providers, rates, fees, deposits, tiers, payment channels and mailing addresses can change, and several figures in this guide carry effective dates. Treat this page as a starting point, not the official record. Start natural gas only after electric and water are active, and take a gas smell outside before calling anything.

Sources

Official provider, city and county sources checked on September 9, 2026:

  • Fayetteville PWC — Residential Rates: https://www.faypwc.com/residential-rates/
  • Fayetteville PWC — Establishing Service: https://www.faypwc.com/establishing-service/
  • Fayetteville PWC — Payment Options: https://www.faypwc.com/payoptions/
  • Fayetteville PWC — Contacts: https://www.faypwc.com/contacts/
  • Fayetteville PWC — New Online Account Manager and Mobile App: https://www.faypwc.com/new-online-account-manager-and-mobile-app
  • Fayetteville PWC — History: https://faypwc.com/history
  • Fayetteville PWC — "At a Glance" fact sheet (PDF, February 2026): https://faypwc.com/wp-content/uploads/2026/02/PWC-at-a-glance-2-17-26.pdf
  • Fayetteville PWC — Strategic Plan 2022–2027 update (PDF, October 2024): https://faypwc.com/wp-content/uploads/2024/10/strategic-plan-20241016.pdf
  • City of Fayetteville — Stormwater Utility Fee Structure Updates: https://www.fayettevillenc.gov/City-Departments/Public-Services/Stormwater/Stormwater-Utility-Fee-Structure-Updates
  • Cumberland County Tax — Tax Rates (city and county solid-waste and stormwater fee lines): https://cumberlandcountync.gov/departments/tax-group/tax/tax-rates
  • Piedmont Natural Gas — Start, Stop or Move Service: https://www.piedmontng.com/home/start-stop-or-move
  • Duke Energy newsroom — Piedmont Natural Gas opens new Fayetteville facility: https://news.duke-energy.com/releases/piedmont-natural-gas-marks-opening-of-new-fayetteville-facility

This guide summarizes official Fayetteville PWC, City of Fayetteville, Cumberland County and Piedmont Natural Gas sources for reader use. Rates, fees, deposits, tiers, schedules and provider territories can change; the electric adjustments described here take effect May 1, 2026 and May 1, 2027, and the water and wastewater Basic Facility Charge increases take effect May 1, 2026. Verify your exact address and account with Fayetteville PWC at (910) 483-1382, with the City of Fayetteville or Cumberland County, and with Piedmont Natural Gas before acting. Last checked 2026-09-09.